Ngoc is a dynamic and accomplished professional in the field of hospitality management and tourism, with years of experience in restaurant and catering service management. As the Head of Restaurant and Catering Service Management Department at the Faculty of Commerce and Tourism, she is responsible for managing and overseeing the department’s operations, ensuring that they are aligned with the goals and objectives of the organization.
Ngoc has a Bachelor’s degree in English Language from Nong Lam University and a Master’s degree in International Tourism and Hospitality Management from Griffith University. Her educational background, combined with her extensive experience in the hospitality industry, has enabled her to develop a deep understanding of the industry’s complexities and challenges.
One of Ngoc’s key strengths is her ability to develop and implement effective strategies to improve the quality of service provided to customers. She is able to identify areas of improvement and implement practical solutions that have a positive impact on customer satisfaction levels. Her expertise in this area has resulted in increased customer loyalty and retention rates for the organizations she has worked with.
Another area of Ngoc’s expertise is in leadership and team management. She is known for her ability to motivate and inspire her team to deliver their best work, resulting in a high level of job satisfaction and employee retention rates. She believes in creating a positive work environment that encourages creativity and innovation, and she empowers her team to take ownership of their work and contribute to the success of the organization.
Ngoc is also adept at financial management and budgeting. She has a strong understanding of financial principles and is able to develop and manage budgets that are aligned with the organization’s goals and objectives. Her ability to manage finances effectively has resulted in increased profitability for the organizations she has worked with.
Overall, Ngoc is a highly skilled and experienced professional in the field of hospitality management. With her educational background, practical experience, and leadership skills, she is well-equipped to lead her team to success and ensure that customers receive the highest quality of service.